Can I upgrade to an Adaptive Contrast system after I have already purchased a LiveO2?

LiveO2 to LiveO2 Adaptive Contrast Upgrade:

WHN offers cus­tomers the option to upgrade from a LiveO2 to a LiveO2 AC with­in 60 days of date of pur­chase. When choos­ing to upgrade, upon return receipt of the orig­i­nal LiveO2 sys­tem and air sep­a­ra­tor pur­chased, WHN will cred­it the orig­i­nal price that the cus­tomer paid for their LiveO2 sys­tem and apply it toward the cost of the upgrad­ed LiveO2 Adaptive Contrast. It is the customer’s respon­si­bil­i­ty to pay return ship­ping to WHN, tak­ing care to pack­age the return items in such a way that ensures it will arrive undam­aged.

When upgrad­ing with­in 60 days of orig­i­nal pur­chase, WHN cus­tomer will, after speak­ing with a WHN agent and receiv­ing spe­cif­ic upgrade instruc­tions, return the orig­i­nal LiveO2 (reser­voir only) in orig­i­nal box when pos­si­ble (keep mask, pulse ox etc) and returns 5L air sep­a­ra­tor also in orig­i­nal box with orig­i­nal pack­ag­ing to the address giv­en.

Upon receiv­ing the return in good con­di­tion, cred­it is applied toward the pur­chase of a new LiveO2 AC sys­tem. When the cus­tomer sat­is­fies the remain­ing bal­ance toward the pur­chase, WHN will then ship to the cus­tomer a LiveO2 AC reser­voir, com­plete with a spe­cial­ly mod­i­fied 10L Air Separator. Customers will be respon­si­ble for all ship­ping costs.

To inquire about ini­ti­at­ing this upgrade option, please con­tact a WHN rep­re­sen­ta­tive at sales@whnlive.com for more details.

Please note: It is still pos­si­ble to ‘upgrade’ after 60 days, but the amount cred­it­ed for the orig­i­nal pur­chase will change accord­ing to the time­line (see below).

Prorated reim­burse­ment sched­ule for Live O2 to be cred­it­ed after 60 days from date of orig­i­nal pur­chase:

When upgrad­ing between 60–90 days, WHN will cred­it orig­i­nal pur­chase LESS a 10% depre­ci­a­tion fee (and less any ship­ping)

When upgrad­ing between 90–120 days, WHN will cred­it orig­i­nal pur­chase LESS a 20% depre­ci­a­tion fee (and less any ship­ping)

When upgrad­ing between 120–150 days, WHN will cred­it orig­i­nal pur­chase LESS a 30% depre­ci­a­tion fee (and less any ship­ping)

When upgrad­ing between 150–180 days, WHN will cred­it orig­i­nal pur­chase LESS a 40% depre­ci­a­tion fee (and less any ship­ping)

Anything between 180 days (6 months) and 240 days (8 months), cus­tomer will receive cred­it for 50% depre­ci­a­tion on orig­i­nal unit.

Unit is not return­able after 240 days (8 months)

*In the event that WHN cus­tomer wants to keep their Live O2 until new sys­tem is received, the cus­tomer sim­ply pays the full amount for the AC sys­tem (upgrade) and AC sys­tem is shipped. Upon receipt of the returned LiveO2 in good con­di­tion, the AC upgrade order is cred­it­ed as per terms above.