WHN LiveO2 Returns and Warranty Policy

Within 14 days of receipt, eli­gi­ble items*, when unopened, may be returned to WHN for a refund of the orig­i­nal price paid less a 20% restock­ing fee. Return ship­ping costs are the respon­si­bil­i­ty of the cus­tomer. Between 14 and 30 days of orig­i­nal receipt of order, eli­gi­ble items* may be returned to WHN for a refund of the orig­i­nal price paid …

Mask assembly cleaning protocol

Clean your equip­ment to pre­vent infec­tion, each time it is used: Wash mask and strap with dish wash­ing liq­uid deter­gent and warm water. Rinse mask and strap well with warm run­ning water. Mix up a white vine­gar solu­tion using 1 part white vine­gar and 3 parts dis­tilled water. For exam­ple, mix 1 cup of white vine­gar with 3 cups of …

How to inflate and deflate the high volume breathing mask cushion properly.

As part of the mask assem­bly kit, a plas­tic syringe is includ­ed. This syringe is used to inflate and deflate the face mask cush­ion­ing for com­fort and prop­er func­tion. Ideally, the face mask cush­ion only needs to be 2/3 full. To inflate: First fill the syringe with air from the room (pull the plunger back to fill the cham­ber with …

Am I missing a piece to the mask assembly kit?

In your mask assem­bly kit, you should receive: — mask — con­nec­tor piece to fit the mask to the breather hose — syringe to inflate the mask for com­fort and an air tight seal on your face — sil­i­cone strap with which to secure the mask to your face — mesh bag for stor­age of mask kit The whole kit …

How does the silicone mask strap work?

To fit the mask, place the large rec­tan­gle at the cen­ter of the sil­i­cone piece at the back of your head and bring the straps around each side from back to front, attach­ing the hole at the end of each sil­i­cone strap to the cor­re­spond­ing raised spoke on the front of the mask. Adjust as need­ed to indi­vid­ual head size …

Do you offer a larger size mask harness for individuals with larger heads?

Yes, we do have a dou­ble-sided Velcro exten­sion kit that can be added to your order or sent to you upon request. It is sim­ply two strips of dou­ble-sided Velcro that attach to the exist­ing mask har­ness straps and extend the range of the har­ness by about 3 inch­es. In most cas­es the nor­mal mask har­ness will fit. The Velcro exten­sions were …

How should I breathe through the mask (through my nose or mouth)?

You can breath through either or both. In short which ever is most com­fort­able for you to main­tain a mod­er­ate breath rate. Both LiveO2 and ExtremeO2 work regard­less of how you choose to breathe. If the mask is fit­ted prop­er­ly you should have no dif­fi­cul­ty breath­ing in through your nose. If this is dif­fi­cult, move the mask high­er on the …

How does the mask attach to the breather hose?

The con­nec­tion assem­bly between the mask and the hose may vary depend­ing on the mask that you have.  Some of our new­er masks have a white plas­tic cou­pling that fits between the mask and the hose. (right) Some of our old­er masks have a reduced mask port that was designed for the breather hose to direct­ly fit inside the hose. Here …