WHN LiveO2 Returns and Warranty Policy

Within 14 days of receipt, eligible items*, when unopened, may be returned to WHN for a refund of the original price paid less a 20% restocking fee. Return shipping costs are the responsibility of the customer.

Between 14 and 30 days of original receipt of order, eligible items* may be returned to WHN for a refund of the original price paid less a 30% restocking fee, provided items are returned in unused or gently used condition. Shipping costs are the responsibility of the customer.

Between 30 and 60 days of original receipt of order, eligible items* may be returned to WHN for a refund of the original price paid less a 40% restocking fee, provided items are returned in unused or gently used condition. Shipping costs are the responsibility of the customer.

* non-returnable items include:

  • supplements (T-Sel)
  • mask assemblies (except those that are part of an unopened kit being returned within 14 days)
  • breather hose (except those that are part of an unopened kit being returned within 14 days)

Instructions for return:

  1. Call WHN at 970-372-4344 to request an RMA number or email us at support@whnlive.com.
  2. Clearly write RMA number provided on the outside of original packaging**
  3. Send return to WHN at address provided from representative.
  1. Please retain tracking numbers for all parcels shipped. Email tracking numbers to WHN at support@whnlive.com. Please include RMA number provided in the subject line of email for our reference. Please include customer name, address, and phone number in this email correspondence.
  2. When return is received and processed, WHN will issue credit to the original credit card used for purchase or if another form of payment was received WHN may alternately issue a refund check.
  3. WHN will email confirmation regarding receipt of return and refund issued, including method of refund.

*If for some reason original packaging is not available, it is the customer’s responsibility to bring the item to an approved carrier (FedEx/UPS/DHL) and have them securely package the return for shipment. This particularly applies to the return of an air separator, which can be damaged during shipment if not packed appropriately. WHN reserves the right to refuse receipt or otherwise return to the customer any item that is received in damaged condition.

Domestic Warranty:

Whole Health Network warranties the original consumer/purchaser of the LiveO2 and LiveO2 AC Reservoir that the product will be free from defects in material or workmanship for one year from the date of purchase. This policy does not include the Mask and Pulse Oximeter, both of which are subject to a 30 day warranty under the same terms stated above.

During the warranty period, the product will be either repaired or replaced by Whole Health Network. Excepting the Mask and Pulse Oximeter with a separate and limited warranty as listed above, the warranty covers parts and labor for all components including the reservoir and hoses. AirSep air separators come with a 3 year warranty covering parts and labor (see below). Should any component fail during the warranty period, the consumer may return the component to Whole Health Network for repair or replacement.

During the first ninety (90) days (or in the case of the Mask and Pulse Oximeter during the first 30 days), return shipping will be paid for by Whole Health Network. After 90 days, shipping of the defective item to Whole Health Network shall be at the consumer’s expense.

The warranty does not cover normal wear and tear, damage due to misuse, abuse, accidents or non-compliance with the precautions, improper maintenance or commercial use. The warranty does not cover any damages, losses, costs or expenses, direct, indirect or incidental, consequential or special, arising out of, or related to the product or its use.

This warranty does not affect the consumer’s statutory rights under applicable national or state laws, or the consumer’s rights against the dealer arising from their sales/purchase contract. This limited warranty is issued by Whole Health Network for consumers who have purchased this product as the original purchaser.

Warranty with respect to this product will be limited to countries where the product has been initially marketed.

Disclaimer:
The material herein is for informational purposes only. The product it describes is subject to change without notice, due to the manufacturer’s continuous development program. Whole Health Network makes no representations or warranties with respect to this manual or the product described herein. Whole Health Network shall not be liable for any injuries or damages, losses, costs or expenses, direct, indirect or incidental, consequential, arising out of, or related to the use of this material or the product described herein. The product described herein is not intended to treat, diagnose, prevent or cure any disease. You should consult your health care practitioner before using this product.

International Warranty
Same as above with the exception that all return or exchange shipping expenses will be the responsibility of the customer at any time whether within the warranty period or afterward.

New Air Separators:
The Warranty on an Airsep Visionaire 5LPM air separator is 3 years, parts and labor. Any associated shipping costs or warranty servicing are the responsibility of the customer after the first 90 days from when order was received.

The Warranty on an Airsep Intensity 10LPM air separator is 3 years, parts and labor. Any associated shipping costs or warranty servicing are the responsibility of the customer after the first 90 days from when order was received.

All Airsep air separators shipped internationally are subject to the same warranty policy stated above. However for international orders all associated shipping costs are the responsibility of the customer after the order is originally shipped.

Refurbished Air Separators:
If you have purchased a refurbished system from WHN prior to May 1, 2015, the following warranty policy applies.

The Warranty on a 5LPM refurbished air separator from Oxygen Plus is 3 years.

The Warranty on a 10LPM modified refurbished air separator from Oxygen Plus is one year.

No warranties are offered by Oxygen Plus when air separators are shipped outside of the continental US.

If you have purchased a refurbished system from WHN after April 30, 2015, there is a limited 90 day warranty associated, parts and labor only.

Refurbished LiveO2 Reservoirs:
Refurbished reservoirs are occasionally available as WHN inventory allows. Refurbished reservoirs purchased after April 30, 2015 come with a limited 90 day warranty associated, parts and labor only.